The Intelligent Aerospace take:
December 10, 2018-As air travel can be a stressor - whether it's going through security, hustling to your gate, or the boarding process - it's no surprise to learn that customers had complaints. That said, in many areas, air travel is getting better. Delays are down from last year, as were complaints from passengers on overbooked flights, and cancelled flights were down overall. It's not all good news, however, as the biggest driver of complaints from tavelers was due to lost, damaged, and delayed baggage. Complainst rose to 1.4 million so far this year, while 2017 had 1.2 million complains overall.
Jamie Whitney, Associate Editor
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