ANAHEIM, Calif., 24 Feb. 2014. Rolls-Royce has launched a 24/7 Operations Center for its civil helicopter engines. It is designed to deliver around-the-clock support for to the company’s global customer base, part of a series of improvements to the customer experience for helicopter engine operators and fleets, and aimed at enhancing mission success.
“We are raising the bar for our helicopters team and bringing innovation and even more dedicated professionalism to the task to ensure heightened customer response and satisfaction,” says Greg Fedele, senior vice president, helicopters at Rolls-Royce. “Helping customers keep their mission success at a high level is our objective, and the Operations Center demonstrates that Rolls-Royce is focused on that goal every day.”
Operators will benefit from M250 and RR300 fleet support through the 24/7 engineering support center, aligning overall support processes with the Rolls-Royce Defense Operations Center in Indianapolis.
Roughly 4,500 individual helicopter customers are now supported by the Operations Center, including nearly 16,000 civil aircraft. The center tracks issues across fleets, sharing engine data and enhancing responsiveness. The transition means helicopter fleets are now supported by an Operations Center with a proven track record of nearly 100 percent success in customer response times, and with experience supporting thousands of military engines around the world, says a spokesperson.