PARIS, 15 June 2015. Parker Aerospace’s Customer Support Operations is launching its global customer response center in the third quarter of 2015, expanding its service offering and providing a range of business and technical customer services to its maintenance, repair, and overhaul (MRO) customers 24 hours a day, seven days a week, 365 days a year, officials are announcing during Paris Air Show.
The global customer response center provides around-the-clock material, logistic, and technical support for aircraft on the ground (AOG); spare part quotations, order execution, and delivery; repair order management; and management of Parker’s worldwide parts pooling network.
The major benefit of the new response center is that it offers customers a single place to contact where technical, business, and service calls and questions will be addressed immediately — regardless of time, day, or location.
“Parker’s objective and focus continues to be in elevating our customers’ experience. By introducing our customer response center, it helps us expand our services and support on our customers’ time zones, better meeting their fleet needs,” explains Parker Aerospace Customer Support Operations Vice President Bonnie Peat.
Visit Parker during the Paris Air Show in hall 5, stand C210.
Parker Aerospace is a designer, manufacturer, and service provider of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, and engine systems and components for aerospace and other high-technology markets. It is an operating segment of Parker Hannifin Corp.
With annual sales of $13 billion in fiscal year 2014, Parker Hannifin is a diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial, and aerospace markets. The company employs approximately 57,500 people in 50 countries around the world.